In an increasingly digital landscape, social media has become the linchpin of modern marketing strategies. However, without the proper tools, managing multifaceted social conversations at scale can be unwieldy. LikeIT Social offers an enterprise-level solution to consolidate and optimize social media customer service.
Seamless Management of Ever-Growing Social Volume
For modern consumers, social media is often the first touchpoint with a brand. In fact, 50% of Twitter users expect a response within 30 minutes on the platform. With volumes increasing exponentially, brands need advanced tools to handle the velocity and complexity of social conversations.
LikeIT Social allows brands to aggregate messages from all social platforms into a unified dashboard. This eliminates the need for constant context switching. Further, smart inbox prioritization ensures the most impactful messages are handled with urgency. With workflow automation, response templates, and centralized team collaboration, LikeIT Social enables brands to streamline processes and engage at scale.
Cultivating Loyalty Through Effective Social CX
Customer experience on social media directly impacts brand loyalty and referrals. 72% of consumers say friendly social interactions make them more inclined to recommend a brand. LikeIT Social’s suite of CX tools help brands nurture customer relationships. With customizable response templates, automated replies for common inquiries, and prompts for escalation, agents can deliver empathetic service at all times.
Furthermore, integrated analytics provide a voice of the customer view. With data on response times, customer sentiment, and contact volumes, brands can continuously optimize their social CX strategy.
Unlocking the Power of Unified Social Insights
LikeIT Social merges social data into one insights hub. Conversation analytics leverage AI and machine learning for smart classification and routing. Customizable reports provide visibility into performance metrics across all platforms. With unified insights, marketing and support teams can identify opportunities to proactively improve customer experience.
As an example, a telecom provider used LikeIT Social to decrease response times by 4x and social CSAT increased from 67% to 93% within months. The integrated dashboard provided clear visibility into spikes and agent workload, allowing for better capacity planning.
A Scalable Solution for the Social Organization
With robust enterprise capabilities like role-based access, CRM integration, and ironclad security, LikeIT Social enables collaborative social management across large organizations. As an agile SaaS platform, it can scale seamlessly along with business growth.
For today’s digital-first business, social media customer service is mission critical. LikeIT Social provides a strategic platform to not only manage, but optimize and transform social conversations into business success.
